Terms of Service✦Privacy Policy

Terms and Conditions

Last updated: July 16, 2026

1. Introduction

Welcome to wowmade.ai ("Website"). These Terms and Conditions ("Terms") govern your access to and use of the Website and services operated by Pinewood Labs1 LLC ("Company", "we", "us", or "our"), a limited liability company registered in Wyoming, USA.

By creating an account or purchasing our services, you agree to be bound by these Terms, our Content & Safety Policy, our Refund Policy, and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Website or services.

2. Eligibility

  • You must be at least 13 years old to use the services.
  • You must be at least 18 years old (or the age of majority in your jurisdiction) to make purchases. If you are between 13 and 18, you may use the services only with the involvement and consent of a parent or legal guardian.

3. Services Description

wowmade.ai provides AI-powered creative tools for generating images, videos, and other digital content. Our services may include, but are not limited to:

  • AI image generation
  • AI video generation
  • Image-to-video and video enhancement tools
  • Other AI-based creative features made available from time to time

We reserve the right to modify, suspend, or discontinue any part of the services at any time. If a discontinued feature materially affects a paid plan, we will provide reasonable notice.

4. User Accounts

Certain features of our services require the creation of a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

5. Subscriptions, Billing, and Cancellation

We offer monthly subscriptions and one-time credit purchases. All prices, the billing frequency, and what is included are displayed before you complete any purchase, and you must expressly accept the subscription terms — separately from these general Terms — before a subscription starts.

  • Automatic renewal: subscriptions renew automatically at the displayed price each billing period until cancelled.
  • Cancellation: you can cancel online at any time via your account's billing settings, with effect at the end of the current billing period. You keep access until then.
  • Receipts and notices: we send an email receipt after every charge, including instructions on how to cancel, and a confirmation email when your subscription is cancelled.
  • Price changes: prices and plans may change with reasonable prior notice; changes take effect at your next renewal, and you may cancel before then.
  • You are responsible for all applicable taxes associated with your purchases.

By subscribing, you authorize us and our payment processor (Stripe) to charge your selected payment method in accordance with your chosen plan.

6. Credits

  • Generations consume credits at the rates displayed in the service.
  • Credits from one-time packs do not expire while your account remains open. Credits included in subscriptions remain usable while your account remains open.
  • Credits have no cash value, are non-transferable, and cannot be redeemed for money except as described in our Refund Policy or required by law.
  • If a generation fails due to a technical error on our side, contact us and we will restore the affected credits.

7. Refunds and Right of Withdrawal

Our Refund Policy includes a 14-day money-back guarantee on every charge, subject to its conditions. If you are a consumer in the EU, EEA, or UK, you also have a statutory right of withdrawal described on our Withdrawal from Contract page. Because credits are delivered immediately after payment, you expressly consent at checkout to immediate performance and acknowledge the effect this has on your withdrawal right, as explained there. Nothing in these Terms limits your non-waivable statutory rights.

8. Intellectual Property Rights

8.1 Our Content

All content on the Website, including but not limited to text, graphics, logos, interfaces, and software, is owned by the Company or its licensors and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, or exploit any part of the Website or services except as expressly permitted by these Terms.

8.2 Your Uploads

You retain ownership of media you upload. You grant us a limited, worldwide, royalty-free license to host, process, and transmit your uploads solely to provide the services (including transmitting them to our AI providers to fulfil your generation requests). You represent that you have all rights necessary to upload the content and that it does not violate our Content & Safety Policy or any third-party rights, including privacy and publicity rights of people depicted.

8.3 AI-Generated Content

All content generated through the services, including images and videos ("AI-Generated Content"), is made available to you for use, including for commercial purposes, subject to these Terms and the prohibited uses in Section 10.

You receive a non-exclusive, worldwide, royalty-free license to use, modify, distribute, and display AI-Generated Content. The Company does not claim ownership of your AI-Generated Content.

You acknowledge that:

  • AI-generated content may not be eligible for copyright protection under applicable law
  • Outputs may be similar or identical to content generated for other users
  • The Company does not guarantee exclusivity of any generated content
  • The Company does not provide indemnification for intellectual property claims arising from the use of AI-Generated Content

9. AI Transparency

Content created with our services is artificially generated. Our services may embed provenance metadata or watermarks identifying content as AI-generated; you agree not to remove or alter them. You are responsible for disclosing the synthetic nature of generated content where required by applicable law — including the EU AI Act's transparency obligations for deepfakes and other AI-generated media — and for not presenting AI-Generated Content as authentic recordings of real people or events.

10. Prohibited Uses

You agree not to use the services for any of the following (see the Content & Safety Policy for details):

  • Any unlawful purpose or violation of applicable laws or regulations
  • Creating any content that sexualizes minors, in any style — zero tolerance; confirmed material is reported to NCMEC and law enforcement
  • Creating pornographic, sexually explicit, or nude content of any person
  • Creating non-consensual intimate imagery of real people, including AI-generated "deepfakes"
  • Creating realistic depictions of identifiable real people — including public figures and celebrities — without the rights or consents required by applicable law, or in a manner intended to deceive, defame, harass, or exploit
  • Infringing upon the intellectual property, privacy, publicity, or other rights of third parties
  • Creating misleading synthetic media presented as authentic, including election-related disinformation
  • Creating defamatory, hateful, or harassing content
  • Attempting to gain unauthorized access to systems or data
  • Attempting to bypass content moderation, safety filters, or usage limits
  • Interfering with or disrupting the integrity or performance of the services

We reserve the right to investigate and take appropriate action against violations, including content removal, account suspension or termination, and referral to law enforcement.

11. Content Moderation and Reporting

Prompts and uploads are screened by automated moderation before generation, and user reports are reviewed by our team. Anyone may report content via our Report Content page. Valid removal requests for non-consensual intimate imagery are honored within 48 hours in accordance with the U.S. TAKE IT DOWN Act.

12. Copyright Complaints (DMCA)

If you believe content on our platform infringes your copyright, send a notice containing the elements required by 17 U.S.C. § 512(c)(3) to info@playvideo.ai (subject: "DMCA Notice") or by mail to Pinewood Labs1 LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. We respond to valid notices by removing or disabling access to the material and, where appropriate, terminating repeat infringers' accounts.

13. Disclaimers

The services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

We do not warrant that:

  • The services will be uninterrupted, secure, or error-free
  • AI-generated outputs will meet your expectations or requirements
  • Generated content will be accurate, complete, or suitable for any specific purpose

AI Output Variability

Due to the inherent nature of artificial intelligence and machine learning technologies, AI-generated content is probabilistic and may produce varying results. Outputs may differ between generations, even with similar inputs. Dissatisfaction with the style or variability of outputs where the service functioned correctly is not a defect; refunds for such cases are governed by our Refund Policy.

14. Limitation of Liability

To the maximum extent permitted by law, the Company and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the services.

Our total aggregate liability for any claims related to the services shall not exceed the amount paid by you to the Company for the services during the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law, and nothing in these Terms excludes liability that cannot be excluded by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, liabilities, losses, or expenses arising from your use of the services or violation of these Terms, including claims arising from your use of AI-Generated Content depicting real people or third-party intellectual property.

16. Termination

We may suspend or terminate your account and access to the services at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in conduct harmful to the Company, other users, or third parties. Violations of Section 10 involving minors or non-consensual intimate imagery result in immediate permanent termination.

Upon termination, your right to use the services will immediately cease.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on the Website with a revised "Last updated" date, and material changes will be notified to account holders by email or in-app notice with reasonable advance notice. Continued use of the services after changes become effective constitutes acceptance of the revised Terms.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles, and any disputes shall be brought in the state or federal courts located in Wyoming. If you are a consumer in the EU, EEA, or UK, this choice of law and venue does not deprive you of the protection of mandatory consumer-protection provisions of, or the right to bring proceedings in, your country of residence.

19. Referral Program

We may offer a referral program allowing eligible users to earn credits for referring new customers.

Referral program conditions may include:

  • Referrers must hold an active account
  • Referred users must complete a qualifying paid subscription
  • Credits are awarded only after successful payment
  • Fraudulent or abusive activity may result in forfeiture of credits or account termination

We reserve the right to modify or discontinue the referral program at any time.

20. Contact Information

Pinewood Labs1 LLC

30 N Gould St, Ste N, Sheridan, WY 82801, USA

Website: https://wowmade.ai

Email: info@playvideo.ai