Terms of Service✦Privacy Policy

Privacy Policy

Last updated: July 16, 2026

1. Introduction

Welcome to wowmade.ai ("Website"). This Privacy Policy explains how Pinewood Labs1 LLC ("Company", "we", "us", or "our"), 30 N Gould St, Ste N, Sheridan, WY 82801, USA, collects, uses, stores, and protects your personal data when you visit or use our Website and services. For users in the EU/EEA/UK, Pinewood Labs1 LLC is the data controller of your personal data.

2. Data We Collect

We may collect, use, store, and transfer different types of personal data, including:

  • Identity Data: name, username, or similar identifiers
  • Contact Data: email address, billing address, phone number
  • Payment Data: payment-related information processed securely by our payment processor, Stripe (we never receive or store full payment card details)
  • Technical Data: IP address, device type, browser type, operating system, login data
  • Account Data: username, password (hashed), subscription status, credit balance
  • Usage Data: information about how you interact with and use our services
  • Content Data: prompts, preferences, uploaded media, and AI-generated images and videos
  • Marketing Data: preferences related to receiving communications from us

3. How and Why We Use Your Data (Legal Bases)

We process your personal data for the following purposes. For users in the EU/EEA/UK, the corresponding legal basis under Article 6 GDPR is indicated:

  • Providing the services — operating the platform, processing your prompts and uploads to generate content, managing your account, subscriptions, credits, and payments (performance of a contract, Art. 6(1)(b))
  • Communication — account notices, receipts, renewal and cancellation confirmations, support responses (performance of a contract, Art. 6(1)(b); legal obligation, Art. 6(1)(c))
  • Security and abuse prevention — content moderation, fraud prevention, enforcing our Terms (legitimate interests, Art. 6(1)(f); legal obligation, Art. 6(1)(c))
  • Service improvement and analytics — understanding usage to improve quality (legitimate interests, Art. 6(1)(f))
  • Advertising measurement — Google Ads conversion tracking cookies, only where you have consented (consent, Art. 6(1)(a); see our Cookie Policy)
  • Legal compliance — tax, accounting, and responding to lawful requests (legal obligation, Art. 6(1)(c))

Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

4. AI Services and Data Processing

Our services rely on artificial intelligence technologies to generate creative content. Your prompts and uploaded media are transmitted to the AI infrastructure providers listed in Section 5 solely to generate your requested output, and generated content is stored so you can access your creations. Prompts are automatically screened by our moderation systems before processing. We do not use your prompts or uploads to train our own AI models.

5. Data Sharing and International Transfers

We share personal data only as needed with the following categories of service providers, each bound to process it solely on our instructions:

  • Payments: Stripe (USA)
  • Hosting and infrastructure: Vercel (USA), Supabase (authentication and database), Cloudflare (content storage and delivery)
  • AI generation providers: BytePlus/ModelArk and Alibaba Cloud (Singapore-based international endpoints), and other model providers we use to fulfil your generation requests — these receive your prompts and uploaded media
  • Email delivery: Resend (USA)
  • Advertising measurement: Google (only with your cookie consent)
  • Legal or regulatory authorities when required by law or to protect our rights and users

We do not sell your personal data. Where personal data is transferred outside your jurisdiction (including to the USA and Singapore), we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit, secure infrastructure and access controls, and monitoring and incident response procedures. Despite these measures, no system can be guaranteed to be 100% secure.

7. Data Retention

  • Account data: retained while your account is active; deleted or anonymized within 90 days of account deletion, except where longer retention is required by law
  • Billing records: retained as required by tax and accounting law (typically 7 years)
  • Generated content and uploads: retained while your account is active so you can access your creations; deleted when you delete them or your account
  • Prompts: retained for service operation, quality assurance, and abuse prevention while your account is active
  • Moderation and takedown records: retained as needed to enforce our policies and comply with legal obligations

8. Your Rights (EU/EEA/UK and Similar Jurisdictions)

  • Right to access your personal data
  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent where processing is based on consent
  • Right to lodge a complaint with your local data protection supervisory authority

To exercise your rights, contact us at info@playvideo.ai. We respond within the timeframes required by applicable law (one month under GDPR).

9. US State Privacy Rights

If you reside in California or another US state with a comprehensive privacy law, you have the right to know what personal information we collect (Section 2), to access, correct, and delete it, to opt out of the sale or sharing of personal information, and not to be discriminated against for exercising these rights.

We do not sell personal information for money. Our use of advertising cookies may constitute "sharing" for cross-context behavioral advertising under the CCPA/CPRA. You can opt out at any time:

  • Via the cookie banner or this button:
  • By enabling the Global Privacy Control (GPC) signal in your browser, which we honor automatically
  • By emailing info@playvideo.ai

10. Children's Privacy

Our services are not intended for children under the age of 13 (or a higher age where required by local law), and purchases require users to be at least 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will delete it.

11. Cookies and Tracking Technologies

We use cookies for authentication and, with your consent, for advertising measurement. In the EU/EEA, UK, and Switzerland, non-essential cookies are set only after you accept them in our consent banner. Full details, including how to change your choice, are in our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date, and material changes will be notified to account holders by email or in-app notice before they take effect.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

Pinewood Labs1 LLC

30 N Gould St, Ste N, Sheridan, WY 82801, USA

Website: https://wowmade.ai

Email: info@playvideo.ai