Terms of Service✦Privacy Policy

Refund Policy

Last updated: July 16, 2026

1. Overview

This Refund Policy applies to all purchases made on wowmade.ai ("Website"), operated by Pinewood Labs1 LLC ("Company", "we", "us"), including monthly subscriptions and one-time credit packs. This policy is displayed before every purchase and forms part of our Terms and Conditions.

Nothing in this policy limits any non-waivable statutory rights you have under the laws of your country of residence.

2. 14-Day Money-Back Guarantee

We offer a money-back guarantee on every charge — first purchases, subscription renewals, and credit packs — under the following conditions:

  • You request the refund within 14 days of the charge; and
  • You have used 20% or fewer of the credits included in that purchase.

Eligible refunds are issued in full to your original payment method, normally within 5–10 business days of approval. To request a refund, email info@playvideo.ai from your account email with the subject "Refund request", and include the date and amount of the charge.

3. Subscriptions and Cancellation

  • Subscriptions renew automatically each billing period until cancelled. The price and billing frequency are shown at checkout and on every receipt.
  • You can cancel online at any time from your account's billing settings — no phone call or email required. Cancellation takes effect at the end of the current billing period, and you keep access and credits until then.
  • We send an email receipt after every charge, including instructions on how to cancel, and a confirmation email when you cancel.
  • Renewal charges are covered by the money-back guarantee in Section 2.

4. Credit Packs

Credit packs are one-time purchases delivered to your account immediately after payment. They do not renew and do not expire. Credit packs are covered by the money-back guarantee in Section 2.

5. EU, EEA and UK Consumers — Right of Withdrawal

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you have a statutory 14-day right of withdrawal in addition to our money-back guarantee. Because credits are delivered immediately, we ask for your express consent to immediate performance at checkout, which affects this right. Full details, including the model withdrawal form, are on our Withdrawal from Contract page.

6. Failed Generations

If a generation fails due to a technical error on our side, contact us via the in-app report feature or at info@playvideo.ai and we will restore the credits to your account balance.

7. Non-Refundable Situations

  • Charges older than 14 days, except where required by law
  • Purchases where more than 20% of the included credits have been used, except where required by law
  • Dissatisfaction with the artistic style or variability of AI-generated output where the service functioned correctly (see our Terms on AI output variability)
  • Accounts terminated for violations of our Content & Safety Policy or Terms
  • Repeated or abusive use of the money-back guarantee (e.g. cycles of purchasing, consuming credits, and refunding)

8. Chargebacks

If you believe a charge is incorrect or unauthorized, please contact us first at info@playvideo.ai — we respond to billing inquiries within 2 business days and resolve legitimate issues faster than a card dispute typically takes.

9. Contact

Pinewood Labs1 LLC

30 N Gould St, Ste N, Sheridan, WY 82801, USA

Email: info@playvideo.ai